Shetland Fairy Logo
Shetland Fairy Logo

Refund and Returns Policy

Overview

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order and up to 14 working days after you receive your order. This means you have 14 days after receiving your item to request a return. Items sent back to us without first requesting a return will NOT be accepted.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Once the items have been returned to us under tracked postage we will assess the items and refund the costs. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process this.

If the item was faulty we shall pay for the return postage.

You can return an item for any reason such as faulty, not as described, or not fit for purpose.

We will ask for photographs of the items upon receipt in the case of any damages, wrong items or faulty items.

To start a return, you can contact us at info@theshetlandfairy.com

We don’t accept exchanges or cancellations, but please contact us if you have any problems with your order.
The following items cannot be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale or gift cards.
needle felted blue fairies

Needle Felted Fairies

Possessing a touch of fantasy, we make charming needle felted fairies for your home which can be treasured for life.

needle felted worry muncher

Worry Munchers

These cute little creatures nestled between magical crystals help you deal with your worries.

Magical needle felted toadstools

Magic Toadstools

Toadstools that glow in all their magical glory. Perfect for a fairy garden or magical home.

Enchanted_Crystals from the crystal cave

Enchanted Crystals

Tuck away in your pocket or place in an environment to promote energetic balance and healing.

Preloved_Treasures

Pre loved treasures

A beautiful selection of second hand items that have been lovingly restored and brought back to life.

crystal jewellery

Crystal Jewellery

For your general health and wellbeing, as well as offering spiritual protection and energetic stability.

needle felting kits

Needle Felting Kits

Make a wish and bring the wool to life with your very own needle felting kit.

Feel good wellbeing boxes

Feel Good Boxes

Boxes of happiness all infused with reiki. These goodie boxes are a perfect pick me up.

Fairy gift cards

Fairy Gift Cards

Give the gift of fantasy and fun and buy your special someone a magical gift card.

Happy gifts and cards

Gifts & Cards

Hand-crafted greeting cards made with sustainable card and recycled materials.

about the shetland fairy

About Us

Learn all about the Shetland Fairy mission to spread the magic

shetland isles

Sustainable Shetland

How The Shetland Fairy is doing their bit for the wonderful world we live in.