FAQ

Hey welcome to the FAQ page where hopefully I can answer any questions you may have. If you don’t find the answer you are looking for you can get in touch here and I’ll get back to you in one to two business days.

How long will it take for my order to arrive?

All items are sent 2nd class via The Royal Mail and they aim to deliver in three days. I am not responsible for delays due to customs or delays due to circumstances out of my control. Clothing can take up to four weeks, as they are shipped from the manufacturer. You can read all about my shipping policy here - The Shipping Policy.

How long will it take for my custom order?

When you order this will be explained to you, but my turn around is currently seven to fourteen days.

How do I take care of my fairy?

The fairies are all handmade using wool and are delicate and some items contain small parts, hence they are not suitable for young children. Keep away from pets also, as they will destroy them. I found this out the hard way!  I’ve not tested the fairies outdoors, but I would advise that they stay indoors to be kept in their best condition and not destroyed by the natural elements.

Why do your fairies have no facial features?

My fairies are inspired by the Waldorf education system and Rudolf Steiner believed that when his toys/dolls had no faces that it encouraged the imagination of the young child to help them cultivate their “inner picturing” abilities. I love this idea and I think this is great for us grownups too.

What wool is used?

I use a range of wool and always source from the UK when I can, if not I do make sure the welfare of the sheep are of high standards and that NO mulesing has played a part in their lives.

What is your business doing to help the environment?

Being environmentally friendly has become a big part of my life and I always try to reduce my packaging and I even did away with my lovely shiny packaging in favour of a recyclable tissue paper. I always try to source my materials from the UK and all my packaging is now recyclable. The wool is a natural animal-derived fibre. It’s also biodegradable to the point of being considered compostable.

What happens if I am not happy with my order?

Please get in contact with me here and I will do my best to resolve the issue. You can read all about my refund policy here. – The Refund Policy.

Are your crystals ethically sourced?

The answer is YES!! I get my crystals in from a reputable supplier that only use family owned mines and other sources who are cautious and careful when mining. Those who know how powerful crystal energies are and understand why it is vital to respect the people and grounds from where they came. The crystals are of good grade too. Crystals are not registered as fair trade products but my supplier makes sure they are mined under safe ethical conditions and that the workers are in a secure environment and receive fair substantial wages. The supplier and I would never knowingly purchase goods from a company that employed people in unfair or poor working conditions.

How long will it take for my clothing to arrive?

To avoid having to stock all clothing items, they come direct from the manufacturers and can take up to four weeks. So please be mindful of that when ordering.

What do you mean when you say all crystals are cleansed, charged and reiki infused prior to delivery?

Crystals are said to absorb or redirect the negativity you're working to release. Regularly cleansing and recharging the crystals is the only way to restore the crystal to its natural state. I cleanse and charge your crystals through sounds, visualisation and through smudging with sage. I then infuse them with Reiki so they are at their higest vibration to help work with you. They are then packed beautifully, ready to be sent to their new home.

An Item I want is out of stock, when will it be available again?

For handmade items, probably never. All my makes are one offs but you can contact me or head over to the custom order page and order one just like it, Just let me know what it is that you are wanting and I am more than happy to accommodate.

What is in the newsletter?

First of all don’t worry, I do NOT spam anyone as I dislike that myself *note to self, clear out my inbox* I use my newsletter as a way of communicating to you. If I feel I have to let you know about something for example: Letting you know when I have sales on, when new fairies, dragons, unicorns etc. have been made. When new crystals arrive. I also treat you now and then with special offers and coupons and if you pop in your birthdate, the fairies and I will send you a treat on your big day. You can subscribe here and you are welcome to unsubscribe at any time.

Are you on social media?

Of course I am, here is the link to all the platforms that I use.

Last updated 25/10/2021